Health Services Are at a Crossroads
European healthcare systems have never been so tested. The need to deliver more for less creates pressures and stresses - mostly on its people. They feel the weight of responsibility on their shoulders and want the peace of mind to be able to focus and do their best for patients.
Advancing technology and digitalization will provide some answers. But currently, in hospitals across the continent, quality patient care must be delivered consistently and in greater numbers every year. The best equipment is only as effective as the hands and minds driving it and the workflow it is a part of.
Burnout of European Doctors could be up to 43.2%.1
The recent European and Social Development Report shows that the level of job strain for nurses is at 61%, twice the EU average.2
A shortage of 4.1 million healthcare professionals has been projected in the EU by 2030.3
The Service Partner by Your Side
Because of these challenges, it is vital that you can rely on the resources you have to provide the best care possible for patients.
INFOCUS partners with you to empower your clinicians with patient ready equipment and to provide the insights to help shape smoother clinical workflows and more productive staff.
Discover Why Life Is Better INFOCUS
An Uncompromising Focus on Patient Outcomes
Not All Uptime is Created Equally
Just like you, everything we do is in the best interest of patients. As partners in better outcomes, it is this shared ambition that pushes us to help you prioritize quality procedures by providing patient-ready equipment.
The INFOCUS Team Understands Details Matter
We believe all our devices deserve the same care and attention that went into creating them. That’s why INFOCUS experts are uniquely equipped with the best tools and latest knowledge behind the cutting edge science that makes your Olympus devices special.
With INFOCUS We Are Uncompromising on Quality
INFOCUS protected equipment is serviced to its original design, using genuine Original Equipment Manufacturer (OEM) parts and processes, to safeguard the performance and outcomes you invested in.
INFOCUS Key Facts Across Europe
Genuine Spare Parts used by our Service Centres per month
The average experience of our Repair Center Technicians
Repairs per year in line with Global OEM standards
Advancing Better Outcomes With Personalized Data and Insights
The Best Repair Never Happens
Our prime objective wherever possible is to identify and minimize disruptions to workflows. Our INFOCUS experts work diligently to analyze your Olympus-installed base and share valuable insights with you via regular reviews.
INFOCUS Puts You in Control
Because protecting uptime is a shared responsibility, we work collaboratively using data to guide you to get the most out of your equipment. This laser-focus on maintaining optimal uptime helps to enable the procedure planning and revenue flow certainty you need to plan ahead.
INFOCUS Learns and Adapts
We continually invest in new technologies and training to ensure we stay ahead of the curve. It’s only through ongoing innovation that we can deliver the optimal levels of equipment uptime and operational efficiency you require today and tomorrow.
INFOCUS Key Facts Across Europe
Hours of training received by technical staff each year
Improvement ideas (Kaizens) implemented in the last 12 months
Technical and process updates as the OEM per year
INFOCUS Helps You Accomplish More
INFOCUS Keeps You on Track
INFOCUS simplifies your working day, reducing the complexity and stress that can hold you back. From minor advice to major technical issues INFOCUS helps to provide the certainty you need when you need it.
INFOCUS Creates Partnerships That Last
More than 9 in 10 INFOCUS contracts are renewed4. You can rely on a dedicated team of experts readily available to provide the assistance and expertise required
INFOCUS Keeps It Personal
Every INFOCUS contract is uniquely built around your needs. Our interaction has the one-to-one human touch of a trusted partner, backed by the competency of a global MedTech innovation leader with unsurpassed experience.
INFOCUS Key Facts Across Europe
Hours of Uptime Support Managers support each year
Field Service Engineers performing on-site support and interventions
Dedicated Service Territory Managers supporting you
INFOCUS Expertise Goes Beyond What You Can See
Bringing to life the possibilities of what you can achieve when you have the ultimate service partner on your side. Every INFOCUS contract is supported by a team of expert territory managers, uptime support managers, field service engineers and customer care professionals who know you and your Olympus equipment best. They work together with you to deliver a seamless and integrated Olympus experience striving to ensure your equipment is performing optimally and patient ready.
Learn More From Our INFOCUS Experts
Contact Us for a Life Better INFOCUS
Get in touch with your Olympus Service Territory Manager for more detailed information and your personalized INFOCUS Service Contract.
References
1. Hiver C, Villa A, Bellagamba G, Lehucher-Michel MP. Burnout prevalence among European physicians: a systematic review and meta-analysis. Int Arch Occup Environ Health. 2022 Jan;95(1):259-273. doi: 10.1007/s00420-021-01782-z. Epub 2021 Oct 9. PMID: 34628517.
2. European Commission, Directorate-General for Employment, Social Affairs and Inclusion, Employment and social developments in Europe 2023, Publications Office of the European Union, 2023.
3. Health systems in crisis: Countering shockwaves and fatigue (Eurohealth) 2023 Eurohealth (29.1) 20 September 2023.
4. Olympus contract renewal data on file and available on request.